Política de reembolso

Return & Refund Policy

We want you to feel confident shopping with Dravika. If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

Returns

To be eligible for a return due to a change of mind, the item must be unused, unopened, in its original condition and in its original packaging.

For hygiene reasons, personal-care devices that have been used or opened cannot be returned unless they arrived defective, damaged or incorrect.

Before sending any item back, please contact Dravika through our Contact page. Returns sent without prior authorization may not be accepted.

Do not send products back to the address shown on the original package. If your return is approved, we will provide the correct return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or different from what you ordered, contact us as soon as possible and include photos or other relevant information.

If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Return Shipping

If a return is requested because you changed your mind, return shipping costs are the responsibility of the customer.

If the product arrived damaged, defective or incorrect, Dravika will provide appropriate return or refund instructions and you will not be charged for return shipping when a return is required.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective or incorrect.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We will do our best to accommodate your request, but once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the carrier first. Contact us if you still need assistance.

Contact

If you have questions regarding a return or refund, please contact us through the Contact page on our website.