FAQ
Frequently Asked Questions
What is the Dravika Split End Trimmer?
The Dravika Split End Trimmer is a rechargeable hair-care tool designed to help trim damaged-looking ends while maintaining the overall length of your hair.
Does it cut my hair shorter?
The tool is designed to target small amounts from damaged-looking ends rather than significantly reducing your overall hair length. Results can vary depending on your hair condition and how the product is used.
What colors are available?
The Split End Trimmer is currently available in Black, Pink and White.
Is the trimmer rechargeable?
Yes. The device features a rechargeable cordless design, making it convenient for use at home or while traveling.
How long does shipping take?
Orders typically require 1–3 business days for processing. After shipment, estimated delivery within the United States is generally 7–15 business days.
Delivery times are estimates and may vary due to carrier delays, holidays, weather or other circumstances outside our control.
Do you offer free shipping?
Yes. Dravika currently offers free shipping on U.S. orders over $40.
Will I receive tracking information?
When tracking information becomes available, it will be provided so you can follow the progress of your order.
Please allow some time for tracking updates to appear after your order has been shipped.
What if my product arrives damaged or defective?
Please contact us as soon as possible and include your order information and photos of the issue when applicable.
If the issue is confirmed, we will work with you toward an appropriate solution, which may include a replacement or refund.
Can I return my order?
Return requests may be submitted within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
For hygiene reasons, opened or used personal-care devices may not be eligible for change-of-mind returns unless they arrived damaged, defective or incorrect.
Can I cancel my order?
Contact us as soon as possible if you need to cancel or modify an order.
We will do our best to help, but once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
What if my tracking says delivered but I cannot find my package?
First check with household members, neighbors and the delivery carrier.
If you still cannot locate your package, contact Dravika and we will help you review the available shipping information.
How can I contact Dravika?
You can reach us through the Contact page on our website.
Our support team will assist you with questions regarding orders, shipping, returns or the product.